Our Refund Policy
At DigiTech360, we are dedicated to delivering top-notch development projects, including website design, iOS/Android app development, and related services. We understand that circumstances can change, and sometimes, clients may no longer require our services. To ensure satisfaction and transparency for our valued clients, we have established this 15-Day Refund Policy specifically for development projects, excluding hosting, domain, and other third-party fees.
Refund Period
Clients may request a refund within 15 days from the project’s kickoff date.
Refund Request
To initiate a refund, clients must send a written request to DigiTech360.marketing@gmail.com within the 15-day period. This request should include the reason for the refund and any relevant details.
Eligible Circumstances
The client is dissatisfied with the quality of our development work, and we are unable to resolve the issue to the client’s satisfaction.
The client decides to cancel the project within the 15-day period.
The client experiences a documented financial hardship preventing them from continuing with the project.
Non-Eligible Circumstances
If the client has violated our terms of service or payment agreements.
If the client has approved and accepted project milestones or deliverables.
If the client requests a refund after the 15-day period has expired.
Refund Process: Once a refund request is received, our team will review it within 5-7 business days. If the request is approved, we will process the refund within 5-15 business days, excluding any fees for hosting, domain registration, or other third-party services, which will not be refunded.
Partial Refunds
In cases where only a portion of the project has been completed, and the client decides to terminate the project, a partial refund may be offered based on the work completed.
Communication
We are committed to open and transparent communication throughout the refund process. Clients will be kept informed at each step of the process, from the initial request to the final resolution.
Questions and Concerns
If you have any questions or concerns regarding this refund policy, please contact our customer support team at +1 (773) 312-5516 or DigiTech360.marketing@gmail.com
Modifications and Termination
We reserve the right to modify, suspend, or terminate our services and website at any time without notice. We also reserve the right to modify these Terms and Conditions. Continued use of our services after any modifications constitutes acceptance of the updated terms.
This refund policy reflects our commitment to providing high-quality development services while ensuring fairness and client satisfaction. Thank you for choosing Spectrum Labs, and we look forward to assisting you with your development needs.